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Founded in 2014, freight and delivery logistics company Arrive Logistics has quickly established itself not just as a top performer in its industry, but as a growth-focused organization that hasn’t underdelivered when it comes to employee experience.
Over the last two years, the Austin, Texas-based transportation and technology company earned several awards lauding its culture and commitment to both its employees and customers. In both 2022 and 2023, the company earned a coveted “Great Place to Work” certification with 89 percent of employees praising their employer, 32 percent higher than US company average.
“We are thrilled to become ‘Great Place to Work’-certified as we consider employee experience a top priority every day,” Chief People Officer Jonathan Schoonmaker said in a prepared statement for Arrive’s 2022 win. “We owe our continued success to our team of dedicated employees here at Arrive. We celebrate and thank them for all they do to earn this incredible recognition.”
Its reputation has been praised by numerous other outlets. Built In recognized Arrive in its “Best Places to Work” list two years in a row, as did the Austin Business Journal in early 2023 as a “Top Tech Employer” in a city known as a hotbed for tech innovation.
Beyond culture, the company was recognized as a “Top Food Chain Provider” by Food Chain Digest, a publication produced by Food Shippers of America, in the first year of its awards. The honor came in recognition of Arrive’s “Arrive Fresh” program which was created to assist the company’s shipping partners in responsible delivery of its most time-sensitive freight.
In one year, that program bolstered its refrigerated business by 98 percent in 2021, followed by another 40 percent increase in 2022.
“Since the introduction of Arrive Fresh, we have made it a priority to collaborate with reliable partners from our network of over 70,000 carriers who understand the nuances of shipping sensitive freight,” Director of Temperature Controlled Solutions Mitchell Mazzaro said in a prepared statement. “We aim to provide the best training possible for our team, which includes an Arrive Fresh certification process required for any representative who wants to move refrigerated shipments.”
He added, “Arrive Fresh, and all of our multimodal service offerings, enable us to further distinguish ourselves as a trusted partner for our shippers and carriers, reinforcing our mission: We deliver, so you can.”
Along with all of the accommodations, Arrive has also increased its footprint, opening offices in Tampa, San Antonio, and Guadalajara, Mexico in 2022, as well as offices in Phoenix and Columbus, Ohio, in 2023. The seven-office footprint that also includes Chicago and its Austin headquarters is a surefire sign of growth, with a strategically minded headcount expansion underway in sales, product development, data science, and business operations.
Arrive’s new cities were selected due to their proximity to carriers and shippers as well as up-and-coming tech hubs that are producing homegrown talent that often sticks close to home.
“We know a lot of people stay in Central Ohio post-graduation, so as we look to expand our local talent throughout the US, Columbus felt like a great market for us to expand into,” Scott Sandager, Arrive’s chief of staff, told Columbus Business First about the organization’s move to the Buckeye state. “As we look to expand into any new location, we’re surveying current employees to understand where they want to be.”
Wherever Arrive lands next, its spaces will continue to be developed and overseen by Director of Facilities Thomas Shockley, who is responsible for maintaining each-and-every new office opening. The director has proven himself more than capable in the fast-paced culture that continues to find new locations in which to thrive.
The investments make sense given Arrive surpassed its personal revenue best of $2.35 billion in 2022. With an ever-expanding footprint, billions in revenue, and a growing trophy case to show off, the 2014-founded company has truly arrived.
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