Customer Experience
Sweetwater Sound, the largest online retailer of musical instruments and sound equipment in the US, operates out of a complex of buildings in Fort Wayne, Indiana. Matt Knipstein makes sure the facilities hit all the right notes.
The golf-leisure business is a fast game, so Mike Chicoine finds solutions to ensure success amid supply chain delays
After 30 years in any industry things can get monotonous. But the restaurant real estate career for Chuck Chavez got a jolt of freshness when he joined True Food Kitchen.
Through her work with Marriott International’s diversity organization, Guest Editor Melanie Glenn shares her perspective on the intersection of hospitality and inclusivity
Jonathan Navallo is expanding the retail presence of Ocean State Job Lot in addition to bringing visibility to Filipino Americans
Red Wing Shoe’s Marisa Kinney refines the in-person customer experience with new technology and sharp focus on in-store design
Saatva disrupted the mattress industry with its customer-focused e-commerce platform. Now, VP of real estate Chad Lundeen is taking the digital-first company to physical retail locations across the nation.